Opus Music Lesson Policy

This policy is set in place so that the student gains that maximum benefit from their lessons and to ensure efficient operation of the studio.

How to Schedule Lessons:

Lessons are scheduled on a presumed weekly basis.  Continuing students will be invoiced on the final week of the month and payment must be made for the next month's set of lessons.  Unpaid lessons will NOT be taught.  For months that have four (4) weeks of lessons, the student is required to pay for all four weeks of lessons.  For months that have five (5) weeks, likewise, the student is required to pay for five all five weeks of lessons.  If at the time of payment, student/parent is aware of days that they can absolutely not come to lessons, Opus Music will allow you to pay for fewer lessons at a rate set aside for non-consecutive lessons (see pricing).  After the schedule is set, we will not extend the lesson series and renewal date any further for reasons initiated by the student (see Make-Up policy below). 

For students with unpredictable schedules, we have separate packages available for non-consecutive lessons.  With this option, students will call in up to a day in advance of a preferred date of the lesson to check on your teacher's availability.  These lessons are only available based on teacher and studio availability.  Therefore, specific times cannot be reserved for these lessons on any regular basis.

Lessons are scheduled on a presumed weekly basis.  Continuing students will be invoiced on the final week of the month and payment must be made for the next month's set of lessons.  Unpaid lessons will NOT be taught.  If at the time of payment, student/parent is aware of days that they can absolutely not come to lessons, Opus Music will allow you to extend repayment date one week per 5 weeks purchased.  After the schedule is set, we will not extend the lesson series and renewal date any further for reasons initiated by the student (see Make-Up policy below).  For students with unpredictable schedules, we have separate packages available for non-consecutive lessons.  With this option, students will call in up to a day in advance of a preferred date of the lesson to check on your teacher's availability.  These lessons are only available based on teacher and studio availability.  Therefore, specific times cannot be reserved for these lessons on any regular basis.

How to Pay for Lessons:

Students of Opus Music must be current with payment prior to lessons being scheduled.  If the student does not renew in a timely manner, the lesson will not be placed on the schedule. 

We are able to accept payments at the front desk, by phone, by mail and now through online bill pay.  Lesson dues can be paid by cash, check, credit card (Visa, Mastercard, American Express, Discover and JCB) and PayPal.

How to Cancel Lessons:

Cancellation of lessons must be made with the appointment desk at Opus Music before 7pm the day before your regularly scheduled lesson.  We require written notification of your cancellation either by email or by filling out a very simple rescheduling request form at the appointment desk.

• If you call the morning of the day of the lesson being cancelled, we are forced to pull from your lesson credits to pay your teacher for his/her time.
• Your teacher is NOT responsible for informing the office of any cancellations.
• For student no-shows, we will be forced to pull from your lesson credits to pay your teacher.

Make-up Lessons:

• Make-up lessons are considered "extra" lessons from the regularly scheduled lessons.
• Cancelled lessons initiated by the students will not be credited towards the next series of lessons.  The lesson series will not be extended, nor will tuition renewal be delayed.
• Make-up lessons are void if arrangements are not made within 45-days of the approved cancellation.
• Make-up lessons are not allowed if student is not current with enrollment.  Students who are not enrolled for regular lessons are not obligated make-up lessons.
• For supplemental classes (theory/ensemble/band/choir), there are no make-ups or lesson credits for missed classes.  Depending on the class, the teacher may have dedicated office hours in the event that a student might need to review materials that were missed due to an absence.
• Missed lessons will ONLY be credited towards the next series of lessons if the cancelled lesson is initiated by the teacher or by Opus Music and a substitute is not scheduled.  Refusal of a substitute is not grounds for lesson credit.

Substitute Instructors*:

Opus Music instructors reserve the right to have substitutes come teach on their behalf and sometimes without prior notice. 

*Our instructors take your lesson times very seriously and will make every effort to be there for you as consistently as possible.  Moreover, if the teacher is able to make prior arrangements to reschedule your lesson ahead of another professional (or personal) obligation, we will do our best to honor your time with your instructor.  However, in the event that your teacher is suddenly unable to teach the lesson, Opus Music reserves the right to bring in a substitute to teach the lesson and sometimes without prior notice.  We feel that it is very important that our instructors have the right to engage in outside professional obligations without fear of doing damage to the regular operations of Opus Music.  Be assured that we will do our very best to assign a highly qualified substitute in your teacher's stead.  Thank you for your understanding.